Lima

In the USA, orders are shipped via UPS or USPS. International orders are shipped via DHL or UPS.

We make all of our orders by hand and on demand and we do not keep an inventory. Because of that, our turn-around time is upwards of 2 weeks-- hopefully sooner-- if you are within the continental USA. International orders can take longer.

**If you need your surface sooner than the 2 week turnaround time, please email us. If we have time in our production schedule, we may be able to expedite your order for an additional rush fee. We are happy to do this for our customers whenever it's feasible.

We have a 15-day, no-questions-asked return policy, which means you have 15 days after receiving your item to request a return. Please note, you are responsible for the cost of shipping the item back to us.

To be eligible for a return, your item must be in the same condition that you received it, (see notes about damaged surfaces below.)

To start a return, you can contact us at poppybeesurfaces@gmail.com and we will send you instructions on how and where to send your package. 

You can always contact us for any return questions at poppybeesurfaces@gmail.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can remedy the situation as quickly as possible.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on gift cards or items from our “seconds” collection.

Refunds 

We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.