What is your turn-around time?
We make all orders on demand which means: printing, quality checking, applying a coat of matte liquid laminate, drying, applying another coat of liquid laminate, quality checking, drying for another 24 hours, flattening and then, once again, quality checking each print. We are very hands-on over here at Poppy Bee and we want to make sure you LOVE your photography background when you get it. So that means things don't leave our studio until they are right.

Because of that, we aim to get you your surface in 2 weeks-- hopefully sooner-- if you are within the continental USA. International orders will take longer.
Can you rush my order?
If you need your surface sooner than the 2 week turnaround time, please email us. If we have time in our production schedule, we are often able to expedite your order for an additional rush fee. We are more than happy to do this for our customers whenever feasible.
How much does shipping cost?
In the USA:

For orders of 3 or more 2' x 3' surfaces, shipping is FREE in the continental USA. Orders of less than 3 surfaces have a flat rate of $14.

For International Orders: 

Shipping rates more than doubled in 2022 and, while we have tried our hardest to keep our rates low (we actually charge you much less than we pay), we have had to raise our international rates to offset our cost. We are truly sorry for the inconvenience and wish it could be different.

For orders shipping to Canada, there is a flat rate of $50.
For the rest of the world, shipping is a flat rate between $60 and $65.

**PLEASE NOTE that each country is different and may charge additional taxes and customs fees. We do not have anything to do with these fees and recommend you contact DHL in your area if you want to find out if you will be charged more for your package upon arrival. 

How do I care for my vinyl surfaces?
So glad you asked!

First, you’ll want to either store your surfaces lying flat OR rolled in the tube with printed side on the OUTSIDE. The surfaces can get crimped so you’ll want to be mindful.

Second, be careful of heat around vinyl. One of Clare’s surfaces got ruined the day her food stylist used the heat gun on a dish that was sitting on the vinyl. So, be careful.

Third, this is a handmade product so treat your surface with care. Certain things do have the potential to stain (turmeric, vanilla extract and pomegranate juice come to mind) or scratch the printed part of your vinyl, so please be aware of that-- don't cut things directly on the vinyl, don't use a Brillo pad on it, etc. Just be smart. :)
How do I store my surfaces?
You have two options. You can either store them lying flat or rolled in the tube they arrived in. Just make sure to roll them with the design on the OUTSIDE so that they continue to lie flat when you use them.
How do I use my surface as a vertical background?
Easy! Simply apply double stick tape to the BACK (non-printed) side of the surface and hang it on a wall or on something rigid.
Why does the texture of your vinyl feel slightly rough?
After printing, we apply a matte liquid laminate coating to our surfaces, in order to make them stronger and more stain resistant than they normally would be.

After a whole lot of research, we opted for a vinyl product and printing process that far exceeded the image quality of others we had found. However, the material we use can scratch, so the laminate we apply helps protect against that, (but not entirely--you do still need to be mindful when using.)
Are your backdrops going to look exactly like what I see on my computer screen?
In short, probably not exactly like it.

Why? Because every single computer screen is different and we don't know what you are seeing on your end. Our job is to make the surfaces look excellent on our end and to represent that as accurately as possible online.
What is your return policy?
We have a 15-day return policy. Just send the surface back to us within 15 days of purchase and we will issue you a refund, minus the shipping fee. 

Please note, we do not provide return shipping labels-- you are responsible for the cost of shipping the item back to us.
Can you make other sizes or shapes?
Not at this time.
Can you make custom orders?
Not at this time.
Where are you guys based?
We live and work in Southern Vermont.


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