Our Return Policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please note, you are responsible for the cost of shipping the item back to us.
To be eligible for a return, your item must be in the same condition that you received it, (see notes about damaged surfaces below.)
To start a return, you can contact us at firstname.lastname@example.org and we will send you instructions on how and where to send your package.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can remedy the situation as quickly as possible.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.