Our Return Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please note, you are responsible for the cost of shipping the item back to us.

To be eligible for a return, your item must be in the same condition that you received it, (see notes about damaged surfaces below.)

To start a return, you can contact us at poppybeesurfaces@gmail.com and we will send you instructions on how and where to send your package. 

You can always contact us for any return questions at poppybeesurfaces@gmail.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can remedy the situation as quickly as possible.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on gift cards.

Refunds 
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.