FAQS


 

 Q: What is your turn-around time?

 

A: We print all orders on demand which means: printing, quality checking, applying a coat of matte liquid laminate, drying, sanding, applying another coat of liquid laminate, quality checking, drying for another 24 hours, flattening and then, once again, quality checking each print. We are very hands-on over here at Poppy Bee and we want to make sure you LOVE your photography background when you get it. So that means things don't leave our studio until they are right. Because of that, we aim to get you your surface in 2 weeks-- hopefully sooner-- if you are within the continental USA. International orders will take longer. 

 

Q: Can you rush my order?

A: If you need your surface sooner than the 2 week turnaround time, please email us. If we have time in our production schedule, we may be able to expedite your order for an additional rush fee. We are happy to do this for our customers whenever it's feasible.

 

Q: Why are the large surfaces more expensive compared to the smaller ones?

A: Large surfaces have been our number one most requested product since we launched nearly a year ago! When we set out to create this surface, we knew that expectations would be high so we left no stone unturned when it came to sourcing the right large format printer and developing our proprietary process for hand finishing your surfaces. Though they are related, the process for creating large surfaces is different from the small ones, requiring different machines and techniques. These processes require more human AND robot resources, and though the robots don’t need to eat, the two full sized humans and one tiny human who run this company do need to eat.  So, we’ve priced our surfaces to remain as competitive as possible while still providing the top-notch quality that we know you have come to expect from Poppy Bee.

 

 Q: Why vinyl???? Does it actually work as a photo surface without looking cheesy?

 

A: We hear you. As a longtime food photographer, Clare was highly skeptical of shooting on vinyl, too. And, honestly, there are lots of types of surfaces that don’t look awesome when printed on vinyl. However, there are lots that look amazing and the benefits are numerous: vinyl is lightweight and portable (no more lugging that insanely heavy piece of marble to your shoot!) Vinyl surfaces are easy to ship and really affordable, making them more accessible to hobby photographers as well as pros. Also, cleanup of most spills on vinyl is easy! Clare has many stories of surfaces of hers getting ruined because of a spill and, luckily, that’s not the case with vinyl. Melted ice cream? Oil? No problem! Most foods and liquids wipe right up on our surfaces. That being said, there are things you’ll want to be careful of with your vinyl surfaces. See next question.

 

Q: How do I care for my vinyl surfaces?

 

A: So glad you asked! First, you’ll want to either store your surfaces lying flat OR rolled in the tube with printed side on the OUTSIDE. The surfaces can get crimped so you’ll want to be mindful. Second, be careful of heat around vinyl. One of Clare’s surfaces got ruined the day her food stylist used the heat gun on a dish that was sitting on the vinyl. So, be careful. Third, treat your surface with care. Certain things do have the potential to stain (turmeric, vanilla extract and pomegranate juice come to mind) or scratch the printed part of your vinyl, so please be aware of that-- don't cut things directly on the vinyl, don't use a Brillo pad on it,  etc. Just be smart. :)

 

Q: How do I store my surfaces?

A: You have two options. You can either store them lying flat or rolled in the tube they arrived in. Just make sure to roll them with the design on the OUTSIDE so that they continue to lie flat when you use them.

  

Q: How do I use my surface as a vertical background?

 

A: Easy! Simply apply double stick tape to the BACK (non-printed) side of the surface and hang it on a wall or something rigid.

 

Q: Why does the texture of your vinyl feel slightly rough?

 

A: After printing, we apply a matte liquid laminate coating to our surfaces, in order to make them stronger and more stain resistant than they normally would be. After a whole lot of research, we opted for a vinyl product and printing process that far exceeded the image quality of others we had found. However, the material we use can scratch, so the laminate we apply helps protect against that, (but not entirely--you do still need to be mindful when using.)

 

Q: How much does shipping cost?

 

A: For orders of 3 or more surfaces, shipping is FREE in the USA. Orders of less than 3 surfaces have a flat rate of $12.

For orders shipping to Canada, there is a flat rate of $30.
For the rest of the world, shipping is a flat rate between $40 and $42.


Q: Can I see some customer testimonials?


A: You sure can! Check out our Customer Love section

 

Q: Is the printed surface going to look exactly like what I see on my computer screen?

 

A: In short, probably not exactly like it. Why? Because every single computer screen is different and we don't know what you are seeing on your end. Our job is to make the surfaces look excellent on our end and to represent that as accurately as possible online.

   

Q: Do you ship to other countries?

 

A: Yes, we do!!

 

Q: Where are you guys based?


A: 
We live and work in Southern Vermont

 

 Q: What is your return policy?

 

A: We have a 15-day return policy. Just send the surface back to us within 15 days of purchase and we will issue you a refund, minus the shipping fee. 

Please note, we do not provide return shipping labels-- you are responsible for the cost of shipping the item back to us.

 

 Q: Will you be adding new surfaces to your collection?

 

A: YES! We have so many ideas and can’t wait to roll them out. The best way to be kept up to date about our new collections is to sign up for our mailing list. You will be the first to see the new batch and will receive special offers and discounts to use on your purchases.

 

Q: Can you make other sizes?

 

A: Not at this time. Stay tuned, though. :)

 

Q: Can you make custom surfaces?

 

A: Not at this time

 

Q: Where can I get updates about new surfaces?

 

A: You can always see our new surfaces on our social channels (Instagram and Facebook) but the best way to be in the know is to sign up for our newsletter! Our subscribers are the first to see new collections and the only recipients of special discounts and sales. Plus, you get 10% off when you sign up!

 

HAVE ANOTHER QUESTION? Get in touch! 


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